If you are a retailer facing what most are saying is the most foul economic climate in the post war period, the response to a customer walking in your door at 1:55 prepared to spend a few hundred dollar shouldn't be, "oh we close at two." Maybe you should find some time to focus a little more on "May I help you?" Really, though, go ahead and stick with your current customer relations model and let me know how that works out for you.
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